Security operations desk

AI Integration · Kuala Lumpur, Malaysia

Thoughtful AI Reading Assists for Your SOC Team

We help Security Operations Centres in Malaysia ease the reading and drafting load — carefully, with analysts confirming every conclusion. BNM-RMiT and PDPA-aware, from the first conversation.

BNM-RMiT Aligned PDPA Compliant +60 17 815 4296 [email protected]

What We Offer

Three Engagements, One Clear Boundary

Each service is scoped so AI sits beside your SIEM and ticketing system — reading and drafting only. Your analysts hold every containment decision.

SOC Workflow Reading Review

SVC-001 · Reading Review

SOC Workflow Reading Review

A short engagement where we sit with your SOC manager and one senior analyst. We read ticket histories and incident reports, then write a brief on where AI summarisation could carefully ease reading load — never within containment decisions.

  • BNM-RMiT, MyDigital ID, and PDPA-aware scope
  • Written brief with specific workflow notes
  • No long-term commitment required
RM 1,310 Enquire
Ticket Reading and Drafting Pilot

SVC-002 · Drafting Pilot

Ticket Reading & Drafting Pilot

A measured pilot of an AI assist that reads ticket histories and incident notes, drafts first-pass summaries and stakeholder updates, and surfaces possible cross-references for analysts to consider. Integration is read-only; analysts confirm every conclusion.

  • Six-week supervised period included
  • Training for two analysts
  • Usage policy aligned with BNM-RMiT
RM 5,180 Enquire
Quarterly Stewardship

SVC-003 · Stewardship

Quarterly Stewardship

An ongoing advisory engagement for SOC leaders whose teams already use AI reading assists. Each quarter we sample outputs, audit boundaries, and write a brief for your CISO — including alignment with BNM-RMiT, NACSA advisories, and PDPA.

  • Quarterly output sampling and audit
  • Yearly summary for board risk committee
  • NACSA and PDPA alignment maintained
RM 4,860 / qtr Enquire

Why Lumina Cyber

A Careful Hand on the Reading Desk

Read-Only Integration

AI connects to your SIEM and ticketing system for reading purposes only. No write permissions, no containment actions — that remains entirely with your analysts.

Regulatory Awareness

Every engagement is designed with BNM-RMiT, MyDigital ID, NACSA advisories, and PDPA in mind. We document boundaries clearly for your compliance records.

Analyst Retains Control

AI drafts summaries and surfaces cross-references. Analysts review, adjust, and confirm. No AI output reaches a stakeholder without a human sign-off.

Written Deliverables

Each engagement closes with a written brief — usable by your CISO, operations lead, or board risk committee without additional translation work from your team.

Reduced Reading Load

During high-volume periods, analysts spend less time piecing together ticket histories. AI pre-reads and structures the narrative, so attention lands on the judgment calls that matter.

Static Workflow Diagrams

We provide clear SVG diagrams showing exactly where AI sits relative to your SIEM and ticketing layers — useful for audit conversations and new-analyst onboarding alike.

Let's talk it through

Is AI Summarisation the Right Next Step for Your SOC?

It may be — or it may not be yet. Either way, a short conversation with our team will help you think through the readiness, the risks, and what a careful first step would look like for your context.

+60 17 815 4296 [email protected]

Common Questions

Questions We Hear Often

Does the AI ever make containment or response decisions?
No. The AI assist in our engagements reads and drafts only. It summarises ticket histories, drafts first-pass stakeholder updates, and surfaces possible cross-references. Every conclusion is reviewed and confirmed by a qualified analyst before any action is taken.
How does this fit with BNM-RMiT requirements?
BNM-RMiT requires financial institutions to maintain clear human oversight over technology risk controls. Our engagements are designed around this: AI provides reading and drafting assistance only, with documented scope, a written usage policy, and a clear audit trail. We provide documentation suitable for your compliance review.
What does the six-week supervised period involve?
During the supervised period for the Ticket Reading & Drafting Pilot, we work alongside your team to monitor AI output quality, tune summarisation prompts, address any edge cases your analysts flag, and ensure the usage policy is working as intended. The two included analysts attend structured walkthroughs each fortnight.
How is personal data handled under PDPA?
PDPA compliance is addressed as part of the usage policy we produce with each engagement. We advise on data minimisation within AI inputs, ensure the AI processes only what is necessary for drafting purposes, and document the data flows for your DPO's review.
Is the Reading Review a good starting point if we're not sure yet?
Yes. The SOC Workflow Reading Review at RM 1,310 is specifically designed for teams that want an informed opinion before committing to a pilot. We read your actual ticket histories and reports, then write an honest brief — including cases where we'd advise waiting rather than proceeding.
Who receives the CISO brief in the Quarterly Stewardship?
The quarterly brief is written for your CISO and, where applicable, your board risk committee. It covers AI output sampling results, boundary audit findings, and regulatory alignment status. The yearly summary is formatted to stand on its own in a board pack.

Our Office

Find Us in Kuala Lumpur

Suite 16-2, Menara Sapura Energy, Solaris Dutamas, 50480 Kuala Lumpur

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Contact Details

Address

Suite 16-2, Menara Sapura Energy
Solaris Dutamas, 50480 Kuala Lumpur
Malaysia

Working Hours

Mon – Fri: 9:00 AM – 6:00 PM (MYT)
Sat: 10:00 AM – 1:00 PM (MYT)
Sun & Public Holidays: Closed

For urgent SOC advisory matters outside business hours, leave a message and we will respond on the next working day.

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