Our Services · Malaysia
Three Engagements,
One Consistent Boundary
Each service is designed around a single operating principle: AI reads and drafts, analysts decide. The difference between tiers is scope, commitment, and depth — not the boundary itself.
Back to HomeOur Methodology
How We Work with Your Team
Every Lumina Cyber engagement starts with reading — your actual workflows, your ticket patterns, your communication formats. We do not arrive with a pre-built template. We arrive with questions, a shared Google Doc, and a willingness to sit with your SOC manager and analysts long enough to understand what the working day actually looks like.
The engagement boundary is established in writing before any integration work begins. What data flows into the AI, what format outputs take, who reviews them before they move, and what happens when an analyst disagrees with a draft — all of this is documented in a usage policy that becomes part of your compliance records.
We do not track billable hours or expand scope without your agreement. The three tiers below are fixed-price engagements with defined deliverables.
Read your environment
Ticket histories, incident memos, stakeholder communication formats
Write the boundary
Usage policy, data flows, analyst review requirements — documented before integration
Pilot with supervision
Six-week supervised period, fortnightly analyst walkthroughs, tuning as needed
Deliver written output
Briefs for CISO, DPO, and board — ready to use in compliance conversations
SVC-001 · Fixed Price
SOC Workflow Reading Review
A short engagement where we sit with your SOC manager and one senior analyst. We read a sample of ticket histories, incident reports, and stakeholder communications, then write a brief on where AI summarisation could carefully ease reading load — never within containment decisions. The work is BNM-RMiT, MyDigital ID, and PDPA-aware.
- One SOC manager session and one senior analyst session
- Sample reading of 3–5 representative ticket threads
- Written brief with specific workflow observations
- BNM-RMiT, MyDigital ID, and PDPA-aware scoping notes
- Honest assessment — including cases where we advise waiting
Delivery
Written brief delivered within 10 working days of final session. Suitable as a standalone internal report or as input to a procurement decision.
Fixed Price
RM 1,310
SVC-002 · Fixed Price
Ticket Reading & Drafting Pilot
A measured pilot of an AI assist that reads ticket histories and incident notes, drafts first-pass summaries and stakeholder updates, and surfaces possible cross-references for analysts to consider. Integration with your SIEM and ticketing system is read-only; analysts confirm every conclusion. Includes a six-week supervised period, training for two analysts, and a usage policy aligned with BNM-RMiT.
- Read-only SIEM and ticketing system integration
- Six-week supervised period with fortnightly walkthroughs
- Training for two named analysts
- Written usage policy aligned with BNM-RMiT
- Static workflow diagrams for audit and onboarding use
Best For
SOC teams that have completed a readiness review (internal or with us) and are ready to test AI summarisation with live data under supervision.
Fixed Price
RM 5,180
SVC-003 · Per Quarter
Quarterly Stewardship
An ongoing advisory engagement for SOC leaders whose teams already use AI reading assists. Each quarter we sample outputs, audit boundaries, and write a brief for your CISO. Includes alignment with BNM-RMiT, NACSA advisories, and PDPA, plus a yearly written summary suitable for your board's risk committee.
- Quarterly AI output sampling and boundary audit
- Written CISO brief each quarter
- Ongoing BNM-RMiT, NACSA, and PDPA alignment monitoring
- Annual written summary for board risk committee
- Advisory availability for emerging regulatory questions
Best For
SOC operations that have completed a Drafting Pilot and want ongoing assurance that AI assists remain within regulatory and operational boundaries as team and system configurations evolve.
Per Quarter
RM 4,860
Which Service Fits
Service Comparison
| What's Included | Reading Review RM 1,310 |
Drafting Pilot RM 5,180 |
Stewardship RM 4,860/qtr |
|---|---|---|---|
| Ticket history reading and analysis | |||
| Written readiness brief | |||
| Live AI read-only integration | — | ||
| Six-week supervised pilot period | — | — | |
| Analyst training (2 named analysts) | — | — | |
| Quarterly output auditing | — | — | |
| Quarterly CISO brief | — | — | |
| Annual board risk committee summary | — | — |
Standards Across All Services
What Every Engagement Includes
BNM-RMiT Documentation
Every engagement scope and usage policy is written to address BNM's Risk Management in Technology requirements. Your compliance team receives documentation they can use directly.
Analyst Review Requirement
No AI output moves to a stakeholder without analyst review. This is a written, documented requirement in every usage policy — not an informal understanding.
PDPA Data Minimisation
We review what data enters AI prompts and advise on minimisation. Data flows are documented for your DPO's review as part of each engagement deliverable.
Workflow Diagrams
Static SVG diagrams showing how AI sits alongside your SIEM and ticketing system. Suitable for audit conversations, new-analyst onboarding, and internal governance reviews.
Fixed-Price Delivery
All three services are fixed-price with defined deliverables. We do not expand scope or add billable hours without your explicit agreement before work begins.
Advisory Availability
During active engagements, questions from your SOC manager or compliance team receive a response within one working day. We are available by email and phone throughout.
Pricing
Transparent, Fixed Pricing
All prices in Malaysian Ringgit. No hidden costs or scope expansions without your agreement.
SVC-001
Reading Review
RM 1,310
One-off engagement
- Ticket history reading
- Written readiness brief
- BNM-RMiT scoping notes
SVC-002 · Most Popular
Drafting Pilot
RM 5,180
One-off engagement
- Live read-only integration
- 6-week supervised period
- Training for 2 analysts
- Usage policy & diagrams
SVC-003
Stewardship
RM 4,860
Per quarter
- Quarterly output audit
- CISO brief each quarter
- Annual board summary
Not Sure Which to Choose?
Start with a Conversation
Tell us about your SOC team size, your current tooling, and what's prompting the question. We'll suggest the appropriate starting point — or tell you honestly if the timing isn't right yet.
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